Emergency HEAP is scheduled to run through March 15.Customers age 60 or older can apply through their county’s Office for the Aging. Apply online for Regular HEAP at mybenefits.ny.gov or through your HEAP Local District Contact. Qualification is based on household size and income. Regular HEAP, which is scheduled to run through March 15.Customers are urged to apply as soon as possible, as program dates may be shortened or extended based on federal funding and demand. HEAP is not a loan it’s a benefit available to customers who meet specific eligibility requirements. HEAP funding programs are limited and made available on a first-come, first-served basis. The primary affordability program for income-eligible customers is the Home Energy Assistance Program, which provides financial assistance for home heating costs as well as emergency funds for eligible households experiencing a heating or heat-related emergency. This team works with income-eligible and vulnerable customers to meet their home energy needs and can be reached at 1-80 or by emailing: programs for low-income customers National Grid has regional Consumer Advocates who work one-on-one with customers experiencing financial difficulties. “It’s why we have actively communicated with customers to discuss affordability and energy efficiency programs, and created new means of aiding vulnerable customers who don’t always qualify for traditional support programs.” “The impact of higher energy supply costs is being felt by our customers, especially as other household expenses increase,” Melanie Littlejohn, vice-president of customer and community engagement for National Grid, said. Winter’s control over upstate New York continues and National Grid reminds its customers to take advantage of programs that can help them pay and manage their winter energy bills as part of its Winter Customer Savings Initiative.
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